FAQ's

What shipping options do you provide?

We offer shipping via UPS for domestic, Canadian and European orders. For all Sensory Station order inquires outside of the continental US and international, you need to submit a Sensory Station Quote Request form and a Senaptec Team member will get back to you within 1 business day to work out the shipping cost to your destination. You are responsible for paying for the cost of shipping and all associated fee. We are very flexible- if you have a particular shipping need, don't hesitate to contact us.

If you are not satisfied with your purchase, you have a maximum of 30 days from the date of purchase to make a return. Your package must be postmarked within 30 days from the purchase date. Returns postmarked after 30 days from the purchase date will not be accepted.

We'll refund the full cost of the item(s) minus 10% restocking fee. You will be responsible for paying for your own shipping costs for returning your item(s). Any product(s) you return must be in the same condition you received it and in the original packaging. Your item(s) needs to have the receipt or proof of purchase.  

Once we receive your item(s), we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment.) 

Warranty Coverage:

Senaptec warrants that the Senaptec Strobe Eyewear (the "Product") will be free from defects in material and workmanship for a period of one (1) year from the date of original purchase (the "Warranty Period"). This warranty is valid only for the original purchaser and is non-transferable.

Covered Defects:

This warranty covers manufacturer defects, including but not limited to:

●      Non-functioning lenses

●      Battery issues

●      Electronic malfunctions

Exclusions:

This warranty does not cover damage or defects resulting from:

●      Exposure to rain or sweat

●      Normal wear and tear

●      Accidents or misuse, including but not limited to impacts from objects hitting the strobe

●      Unauthorized repairs or modifications

Customer Responsibilities:

If a defect arises during the Warranty Period, Senaptec will, at its option, (i) repair the Product at no charge, using new or refurbished replacement parts, or (ii) exchange the Product with a new or refurbished Product.

Shipping Costs:

The customer is responsible for all shipping costs associated with sending the Product to the designated repair center. Senaptec will cover the cost of return shipping to the customer after the warranty service is completed.

How to Obtain Warranty Service:

To obtain warranty service, the customer must contact Senaptec customer support for a Return Merchandise Authorization (RMA) number. The Product must be shipped to the address provided by Senaptec, along with proof of purchase and the RMA number.

Disclaimer:

This warranty is the exclusive remedy for the customer and is in lieu of all other warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. Senaptec shall not be liable for any incidental or consequential damages arising from the use or inability to use the Product.

Contact Information:

For warranty service or any questions regarding this warranty, please contact Senaptec customer support at:

info@senaptec.com

Note: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.

Replacement cost for non-manufacturer defects or outside of warranty: 

Outside of warranty (after 1 year, but before 3 years):

Lenses - $80 ea / $150 if we do both at once

Electronics – charge not holding (battery replacement) - $75

Frame replacement $50

Replacement nose piece or strap: send to customer for $10

●      Customer pays shipping

●      Any repairs not listed here are to be “broken beyond repair”

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. Please submit your claim here Senaptec Repair Form.

What is the Senaptec Strobe and how does it work?

The Senaptec Strobe is a training eyewear that trains sensory skills by taking away visual information. By doing so, the wearer is forced to become more efficient with the reduced amount they are given to achieve success with a task. 

Where did the concept come from?

The concept of visual occlusion originated in human factors research in the 1960s studying the visual demands of driving. This eventually extended to researchers using strobe lights in a dark room to create intermittent views while doing a task. Wanting to take this concept to the practice field, eyewear was built to provide intermittent occlusion using liquid crystal technology in the lenses. The Senaptec Strobe is the latest and most advanced stroboscopic eyewear to date, backed by decades of research and development.

How is the Senaptec Strobe used for training?

The Senaptec Strobe can be integrated into traditional training drills across many sports and activities. The training strategy is to first do a drill without the Senaptec Strobe, followed by the same drill wearing the Senaptec Strobe, and repeating the drill without the Senaptec Strobe to feel the training effect. Remember to find a level where it is challenging, but not frustrating.

What are the benefits of training with the Senaptec Strobe?

The Senaptec Strobe eyewear help to slow down the game by improving your visual skills and feel for your body movement. Check out our Research & Science page for the how it can help you in your application.

Can I use the Senaptec Strobe with young athletes?

Young athletes can use the Senaptec Strobe when they have some level of competence of basic skills. This comes at different ages so there isn't a minimum age. We've seen kids young as 6 years old benefiting from Strobe training.

How do I connect the Senaptec Strobe to my phone?

Download the free Senaptec Strobe App from the App Store or Google Play. Your phone pairs to the Strobe eyewear via Bluetooth. Please ensure your Bluetooth is turned on. Before you can control the Strobe eyewear with your phone, you must perform a one-time firmware update on the Strobe eyewear. Click the link below for the how to video to complete this firmware update. The steps to complete this firmware update are also available on the Senaptec Strobe App. Simply open the app, select menu, and select firmware. Tap on the information icon - (i) - to get the step by step instructions.  

What is sensory training?

With some skills, you can notice improvement in the same day. As a general guideline, you should notice a difference in the field of play within 3 weeks of training.

How often do I need to train?

Like physical training, you need to maintain your sensory skills by training on a regular basis. In general, training 3 times a week for 20 minutes each should have an effect, but for specific results, it depends on what skill you are training. If you are integrating the Senaptec Strobe into your physical training, it's not additional time needed, but getting more return out of the time you're investing.

How soon can I see results?

With some skills, you can notice improvement in the same day. As a general guideline, you should notice a difference in the field of play within 3 weeks of training.

What is the risk if I am susceptible to seizures?

Despite the name, the Senaptec Strobe does not involve shining lights - the product acts as shutters that block out light. In the history of the Senaptec Strobe and the predecessor, Nike Strobe, there has not been a single reported case of a seizure caused by the product. The most commonly elicited stimulus frequency for photosensitive seizures is 15 to 20 Hz. The default frequency rates on the Senaptec Strobe is 1 to 6 Hz, which is well outside of the most common seizure range. That said, if someone has a history of light induced seizures, they SHOULD NOT use the Senaptec Strobe out of an abundance of caution. If you have any concerns due to your medical condition, please consult your health care provider before using the Senaptec Strobe.